Shipping + Returns

SHIPPING

DOMESTIC - AUSTRALIAN ORDERS

Our carrier is Australia Post

 

STANDARD

FREE for orders over $200

$10.00 for orders under $200

2-5 business days* for Capital Cities/Metro Areas

Regional and Rural areas please allow up to 1-2 additional business days*

 

EXPRESS

$15.00 for all orders

1-3 business days* for Capital Cities/Metro Areas

Regional and Rural areas please allow up to 1-2 additional business days*

 

INTERNATIONAL SHIPPING

Our carrier is Australia Post

$30.00 AUD Flat rate for all international locations.

Please allow 5-10 Business days to receive your order.

Products are shipped from Sydney, Australia.

Please allow shipping delays of 5-10 days for sale items.

We do not accept Exchanges or Returns for items purchased internationally.

 

TAXES AND DUTIES

Unfortunately, The Curated Store cannot be held responsible for any custom duties, foreign taxes or other fees which may be enforced in your country. These will remain the responsibility of the customer. Please contact your local customs office for further information.

 

RETURN PROCEDURE   

Please ensure your return is valid, by reviewing our return policy below, before proceeding.

  1. Contact The Curated Store (hello@thecuratedstore.com) within 7 days of receiving your order.
    Please specify your name, order number and item/s to be returned (please check that your order is eligible - via our 'Returns Policy'). 

  2. Once you have emailed and if eligible, you will receive a Return Authorisation Number (RAN) and return instructions.

  3. Within 7 days of receiving your RAN, return the item/s via trackable/secure postage to the address provided.
    Please note: return shipping costs are not covered by The Curated Store, and will not be included in your refund.
    If we do cover the cost of return shipment, it will be deducted from the refund total.

  4. The Curated Store will review the return and if eligible (meets the return policy per category requirements below), your refund or exchange will be processed.
    Please allow up to 10 business days for refunds to be processed, pending payment method/ financial institution.

Returns outside of this period are at the discretion of The Curated and we reserve the right to deny unauthorised returns, that do not meet or follow our return policy and procedures.

*Exclusions do apply, please review our Return Policy.

 

EXCHANGES

Exchanges are subject to item availability. We cannot guarantee item availability, but will make all reasonable attempts to secure the exchange item. The customer is responsible for shipping costs back to The Curated Store, but will not be required to cover shipping costs of the new item.

 

TERMS

Refunds will be processed via original payment method only and all refunds are processed in the original currency of the order ($AUD). Any conversion loss will not be covered within the refund process. Please note: The Curated does not refund any initial shipping charges or additional charges, including customs, duties or sales taxes (these are not included in our prices). We will not process refunds for returns that are lost or damaged via return delivery to The Curated Store.

FAULTY/DAMAGED ITEMS

For all faulty or damaged items, The Curated Store offers a replacement or full refund (including shipping costs).
Items damaged as a result of normal wear and tear or incorrect use/abuse, are not considered to be faulty or damaged.